At Skyservice, we operate under a single guiding principle of Safety and Service Excellence – Always! This principle guides our approach on how we treat our customers and employees and has been the foundation to how we are approaching the Coronavirus (COVID-19).
We recognize the situation with Coronavirus (COVID-19) is changing rapidly. We hope to provide you with some certainty, that your safety and wellbeing are Skyservice’s top priority. We will continue to review updates from the Federal Government, the Public Health Agency of Canada (PHAC), the World Health Organization (WHO) and other agencies around the world to ensure that we maintain the highest levels of preventative measures, while ensuring our customers, guests and employees are safe.
These times require flexibility, and we are here to support and accommodate our customer needs as best as we can.
Here is Skyservice’s current response plan:
Skyservice is open and providing customer service and support throughout all our lines of business: Aircraft Management, Aircraft Charter, Aircraft Maintenance, Fixed Based Operations & Aircraft Sales & Brokerage.
Skyservice will assess each travel request on a case-by-case basis.
The ability to travel has become very restrictive. Many countries have or are in the process of closing their borders in response to the coronavirus outbreak.
To ensure the safety of all employees and guests, we ask our customers refrain from flying should they experience any symptoms of COVID-19. Should ambulatory care be required, please contact Skyservice immediately so any necessary medical care can be arranged and proper quarantined protocol can be followed.
INTERNATIONAL & TRANSBORDER FLIGHTS
The Government of Canada has announced the closing of its borders to non-citizens with the exception of immediate family, permanent residents, diplomats, air crews and US citizens.
Flights between Canada and the United States are still allowed.
International travel is limited, with many countries shutting boarders to non-citizens.
All passengers are required to have a health assessment conducted prior to boarding flights destined to Canada. Any passenger, regardless of citizenship showing symptoms of COVID-19, will be denied access.
Flights outside of Canada, where still permissible, will require pilots to conduct quick turns and short layovers only.
Should pilots and crew fall ill while abroad, we have asked them to self-isolate and contact Skyservice immediately so alternative arrangements can be made for their well-being and to ensure your travel plans continue as planned (where possible).
All aircraft returning to Canada are required to be disinfected. No services will be performed on the aircraft until disinfecting has taken place.
Any aircraft at risk, will require disinfecting before FBO services are performed.
We will no longer be offering AOG maintenance outside of Canada.
Requests for AOG maintenance within Canada will be assessed prior to approval.
All aircraft at risk, will need to be disinfected prior to work being performed.
Health assessments will be conducted by your flight crew.
Crew changes may occur, as we provide our Pilots the choice to work on cross-border and International flights during this time.
We have reduced our staff at our facilities to ensure your safety and to provide you with the same high level of service that you have known Skyservice to deliver.
Our staff have been properly notified and trained on best practices to prevent the virus from spreading.
Gloves will be worn by all line and customer facing employees.
The complimentary snack bars and cookies have been suspended at this time. However, our complimentary coffee and beverage bar will remain open.
Please accept no handshaking from our employees during this period.
Skyservice has increased the frequency of cleaning and disinfecting our facilities and offices with added attention to high traffic and customer and pilot lounge areas.