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COVID-19 Safety Response Plan

At Skyservice™, we operate under a single guiding principle of Safety and Service Excellence – Always!

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business jet ownercommercial fleet operator

I AM INQUIRING ABOUT:

Maintenance ServicesAircraft PartsNDT ServicesAVIONICS

LOCATION:

TorontoMontréalWestern CanadaOther

Updated: June 18th, 2020

At Skyservice™, we operate under a single guiding principle of Safety and Service Excellence – Always! This principle guides our approach on how we treat our customers and employees and has been the foundation to how we are approaching the Coronavirus (COVID-19).

We recognize the situation with Coronavirus (COVID-19) is changing rapidly. We hope to provide you with some certainty, that your safety and wellbeing are Skyservice’s top priority. We will continue to review updates from the Federal Government, the Public Health Agency of Canada (PHAC), the World Health Organization (WHO) and other agencies around the world to ensure that we maintain the highest levels of preventative measures, while ensuring our customers, guests and employees are safe.

These times require flexibility, and we are here to support and accommodate our customer needs as best as we can.

Here is Skyservice’s current response plan:

OPERATIONS

  • Skyservice is open and providing customer service and support throughout all our lines of business: Aircraft Management, Aircraft Charter, Aircraft Maintenance, Fixed Based Operations & Aircraft Sales & Brokerage.
  • All customers will be provided a PPE kit for travel purposes. The PPE kit includes safety masks, gloves and disposable bag to safe disposal.

TRAVEL SUSPENSIONS

  • Skyservice will assess each travel request on a case-by-case basis.
  • The ability to travel remains complex with some countries continuing to have closed borders, and others requesting additional documentation and visas to travel during the global pandemic.

PRE-FLIGHT SCREENING

  • To ensure the safety of all employees and guests, we are unable to service and board customers experiencing any symptoms of COVID-19.

INTERNATIONAL & TRANSBORDER FLIGHTS

  • The Government of Canada continues its travel advisory on avoiding all non-essential travel.
  • To limit the spread of COVID-19, American, Canadian, and Mexican authorities announced the temporary restriction of all non-essential travel across their borders as of March 21, 2020, until July 21, 2020.
  • International travel remains limited, however Skyservice will assess flight requests on a case-by-case basis.
  • All passengers are required to have a health assessment conducted prior to boarding flights destined to Canada. Any passenger, regardless of citizenship showing symptoms of COVID-19, will be denied access.
  • Flights outside of Canada, where permissible, will require pilots to conduct quick turns and short layovers only.
  • Should pilots and crew fall ill while abroad, we have asked them to self-isolate and contact Skyservice immediately so alternative arrangements can be made for their well-being and to ensure your travel plans continue as planned (where possible). Our pilot are fully insured for healthcare coverage while travelling abroad.
  • Should any passenger fall ill while aboard a flight, Skyservice will arrange the appropriate ambulatory care upon arrival.

AIRCRAFT CLEANING

  • All aircraft returning to Canada are required to be disinfected. No services will be performed on the aircraft until disinfecting has taken place.
  • Any aircraft will require disinfecting before FBO services are performed.

AIRCRAFT MAINTENANCE

  • We will no longer be offering AOG maintenance outside of Canada.
  • Requests for AOG maintenance within Canada will be assessed prior to approval.
  • All aircraft will need to be disinfected prior to work being performed.

CREW

  • Health assessments on passengers will be conducted by your flight crew.
  • Crew changes may occur, as we provide our Pilots the choice to work on cross-border and International flights during this time.
  • Flight crews shall wear proper PPE equipment upon boarding, during and after flights for passenger safety.

STAFF AWARENESS

  • We have reduced our staff at our facilities to ensure your safety and to provide you with the same high level of service that you have known Skyservice to deliver.
  • Our staff have been properly notified and trained on best practices to prevent the virus from spreading.
  • Gloves will be worn by all line and customer facing employees.
  • The complimentary snack bars and cookies have been suspended at this time. However, our complimentary coffee and beverage bar will remain open.

FACILITIES

  • Skyservice has increased the frequency of cleaning and disinfecting our facilities and offices with added attention to high traffic and customer and pilot lounge areas.
  • Social distancing markers are in place at each our FBO facilities to ensure a six foot radius between our guests.

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