At Skyservice™, we operate under a single guiding principle of Safety and Service Excellence – Always!
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Updated: January 15th, 2021
This principle guides our approach on how we treat our customers and employees and has been the foundation to how we are approaching the Coronavirus (COVID-19).
As the situation with COVID-19 continues, Skyservice wishes to provide certainty to our valued customers that your safety and well-being is our top priority.
Each of Skyservice’s Fixed Based Operations (FBO) facilities follow the Safety 1st Clean™ standard. Designed by the National Air Transportation Association (NATA) Safety Committee, this standard provides expert guidance and measures from the government and other leading agencies on facility cleaning, disinfecting, and facility operations in a response to a pandemic.
Along with our Safety 1st Clean™ Standard of operations, Skyservice has also added Hypochlorous Acid fogging as an extra preventative measure to sanitize and disinfect our locations and equipment that are difficult to clean through conventional methods. Hypochlorous Acid is certified by Canada Health as a disinfectant for use against COVID-19. It is 100% safe, non-toxic, environmentally friendly, and clinically proven to be 100 times more effective than sodium hypochlorite (used in bleach).
All Skyservice business lines are open and providing 24/7 customer service and support at each of our facilities. All customers will be provided PPE kits for travel purposes. The PPE kit includes safety masks, gloves, sanitizer packets and disposable bag to safe disposal.
For safety, all individuals entering our facilities are required to wear a face covering/face mask, and observe social distancing requirements.
Our facilities are routinely disinfected with Hypochlorous Acid Fogging, a non-toxic, environmentally friendly solution that is a registered disinfectant for use against COVID-19.
The complimentary snack bars and cookies have been suspended at this time. However, our complimentary coffee and beverage bar will remain open.
Skyservice will assess each travel request on a case-by-case basis as travel restrictions are changing rapidly.
The ability to travel remains complex with some countries continuing to have closed borders, and others requesting additional documentation, COVID-19 testing and visas to gain entry.
Any customer experiencing COVID-19 symptoms, regardless of destination, will be unable to board an aircraft.
Requirements for entering Canada
All air passengers five years of age or older arriving to Canada from another country must provide evidence of a negative polymerase chain reaction (PCR) or reverse transcription loop-mediated isothermal amplification (RT-LAMP) test.
Documentation of your test result must include full traveller name, date of birth, testing facility/organization name and address, test date, and the PCR/RT-LAMP test result. Please ensure all test result documentation identified the test conducted was PCR/RT-LAMP.
Requirements for entering the United States
Effective January 26, 2021, the United States has mandated that all arriving passengers are required to get a viral test (a test for current infection) within the 3 days before their flight to the U.S. departs, and provide written documentation of their laboratory test result (paper or electronic copy) to the flight crew or provide documentation of having recovered from COVID-19.
INTERNATIONAL & TRANSBORDER FLIGHTS
In addition to the Pre-flight Screening requirement (noted above), Transport Canada has mandated all passengers and crew members when arriving to Canada complete arrival paperwork digitally by using the Arrive CAN app/website. Prior to leaving the aircraft, Canadian Border Services will review and validate all receipts. Failure to properly submit or file Arrive CAN information and/or failure to provide negative-result, PCR testing documentation, can be punishable with a fine.
The Government of Canada continues its travel advisory on avoiding all non-essential travel.
To limit the spread of COVID-19, American, Canadian, and Mexican authorities announced the temporary restriction of all non-essential travel across their borders until at least January 21, 2020.
International travel remains limited, however Skyservice will assess flight requests on a case-by-case basis.
All passengers are required to have a health assessment conducted prior to boarding flights destined to Canada. Any passenger, regardless of citizenship showing symptoms of COVID-19, will be denied access.
Flights outside of Canada, where permissible, will require pilots to conduct quick turns and short layovers only.
Should pilots and crew fall ill while abroad, we have asked them to self-isolate and contact Skyservice immediately so alternative arrangements can be made for their well-being and to ensure your travel plans continue as planned (where possible). Our pilot are fully insured for healthcare coverage while travelling abroad.
Should any passenger fall ill while aboard a flight, Skyservice will arrange the appropriate ambulatory care upon arrival – if necessary or on request.
All aircraft returning to Canada or obtaining maintenance or FBO services are required to be disinfected.
Skyservice offers Aviation Clean Air bi-polar ionization cleaning, an environmentally friendly, non-ozone disinfecting and clean air service.
Additional cleaning, clean air, and decontamination services are also available.
Requests for AOG maintenance will be assessed on an individual basis.
Installation for Aviation Clean Air Solutions is available at each of our Maintenance, Repair and Overhaul locations. This patented solution neutralizes pathogens in the air and on surfaces throughout the cabin and for the duration of a flight. Learn More.
All aircraft will need to be disinfected prior to work being performed.
Health assessments on passengers will be conducted by your flight crew.
Crew changes may occur, as we provide our Pilots the choice to work on cross-border and International flights during this time.
Flight crews shall always wear proper PPE equipment, including face masks/coverings while onboard and assisting passengers.
We have reduced our staff at our facilities to ensure your safety and to provide you with the same high level of service that you have known Skyservice to deliver.
Our staff have been properly notified and trained on best practices to prevent the virus from spreading.
Facial coverings/masks are mandatory inside any of our facilities, and when assisting customer outside.
Skyservice has increased the frequency of cleaning and disinfecting our facilities and offices with added attention to high traffic and customer and pilot lounge areas.
Social distancing markers are in place at each our FBO facilities to ensure a six foot radius between our guests.
Hand sanitation stations are situated throughout our facilities.