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COVID-19 Safety Response Plan

At Skyservice™, we operate under a single guiding principle of Safety and Service Excellence – Always!

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                      Updated: February 4th, 2021

                      This principle guides our approach on how we treat our customers and employees and has been the foundation to how we are approaching the Coronavirus (COVID-19).

                      As the situation with COVID-19 continues, Skyservice wishes to provide certainty to our valued customers that your safety and well-being is our top priority.

                      Each of Skyservice’s Fixed Based Operations (FBO) facilities follow the Safety 1st Clean™ standard. Designed by the National Air Transportation Association (NATA) Safety Committee, this standard provides expert guidance and measures from the government and other leading agencies on facility cleaning, disinfecting, and facility operations in a response to a pandemic.

                      Along with our Safety 1st Clean™ Standard of operations, Skyservice has also added Hypochlorous Acid fogging as an extra preventative measure to sanitize and disinfect our locations and equipment that are difficult to clean through conventional methods. Hypochlorous Acid is certified by Canada Health as a disinfectant for use against COVID-19. It is 100% safe, non-toxic, environmentally friendly, and clinically proven to be 100 times more effective than sodium hypochlorite (used in bleach).

                      Skyservice will continuously review our Federal Government, Public Health Agency of Canada (PHAC), and World Health Organization (WHO) updates to ensure that our organization maintains the highest levels of preventative measures. The health and safety of our customers and employees is our top priority.

                      Skyservice COVID-19 Response Plan


                      • All Skyservice business lines are open and providing 24/7 customer service and support at each of our facilities. All customers will be provided PPE kits for travel purposes. The PPE kit includes safety masks, gloves, sanitizer packets and disposable bag to safe disposal.

                      • For safety, all individuals entering our facilities are required to wear a face covering/face mask, and observe social distancing requirements.

                      • Our facilities are routinely disinfected with Hypochlorous Acid Fogging, a non-toxic, environmentally friendly solution that is a registered disinfectant for use against COVID-19.

                      • The complimentary snack bars and cookies have been suspended at this time. However, our complimentary coffee and beverage bar will remain open.

                      TRAVEL RESTRICTIONS

                      Skyservice will assess each travel request on a case-by-case basis as travel restrictions are changing rapidly.

                      • The ability to travel remains complex with some countries continuing to have closed borders, and others requesting additional documentation, COVID-19 testing and visas to gain entry.


                      To support the safety requirements and mandates, customers experiencing COVID-19 symptoms, regardless of destination, will be unable to board an aircraft. Masks are requested to be worn in cabin when social distancing is unavailable.


                      In efforts to prevent the spread of COVID-19, the Government of Canada has issued a travel advisory to avoiding all non-essential travel. Border restrictions with the United States continue and have been extended to February 21, 2021.

                      Requirements for Entering Canada

                      • Effective February 4th, all international flights, including the United States will be landing in Toronto, Montreal, Calgary & Vancouver, before proceeding to their final destination (if applicable).

                      • All air passengers five years of age or older arriving to Canada from another country are required to take a polymerase chain reaction (PCR) or reverse transcription loop-mediated isothermal amplification (RT-LAMP) test within 72 of their scheduled departure time and show evidence of a negative test result prior to boarding.
                        • Crew members are exempt from this requirement.

                      • Documentation of your test result must include full traveller name, date of birth, testing facility/organization name and address, test date, and the PCR/RT-LAMP test result. Please ensure all test result documentation identified the test conducted was PCR/RT-LAMP.

                      • All passengers and crew members entering Canada must complete arrival paperwork digitally by using the Arrive CAN app or website. Canadian Border Services will review and validate all receipts. Failure to properly submit or file Arrive CAN information and/or failure to provide negative-result, PCR testing documentation, can be punishable with a fine.

                      • Upon landing at Toronto Pearson International Airport, all passengers five years of age and older are required to take a second COVID-19 test. For passenger convenience, Skyservice has arranged onsite testing at our Toronto FBO facilities. Should private testing not be available on the date or time of arrival, Skyservice will provide all shuttle services required to and from Terminal 1 or 3 of Lester B. Pearson Airport back to our terminal.

                        • Testing must be completed onsite, prior to leaving the airport.

                        • Prior to Personal information, including passenger names, address, and postal code of permanent or intended place of residence while in Ontario or elsewhere in Canada if your final destination is not in Ontario, as well as phone number, will be requested by the individual conducting the PCR COVID-19 test.

                        • Following receipt of the COVID-19 test, all passenger are to go directly to their permanent or intended place of residence while in Ontario and isolate for 14 days.

                        • The requirement for self-isolation does not apply to individuals who are exempt from quarantine under the federal Quarantine Act, including any Order made under that Act.

                      • Further passenger requirements landing at Montreal, Calgary or Vancouver have not yet been enacted. However, the Government of Canada has announced that as soon as possible in the coming weeks, all air travellers arriving in Canada will be required to reserve a room in a Public Health Agency of Canada (PHAC) approved hotel for three nights and take two COVID-19 molecular tests—one on arrival and one on day 10 of the 14 day quarantine period. Costs for hotel accommodations and the additional testing are to be paid for by the traveler.

                      Requirements for entering the United States

                      • Effective January 26, 2021, the United States has mandated that all arriving passengers are required to get a viral test (a test for current infection) within the 3 days before their flight to the U.S. departs, and provide written documentation of their laboratory test result (paper or electronic copy) to the flight crew or provide documentation of having recovered from COVID-19.

                      AIRCRAFT CLEANING

                      • All aircraft returning to Canada or obtaining maintenance or FBO services are required to be disinfected.

                      • Skyservice offers Aviation Clean Air bi-polar ionization cleaning, an environmentally friendly, non-ozone disinfecting and clean air service.

                      • Additional cleaning, clean air, and decontamination services are also available.

                      AIRCRAFT MAINTENANCE

                      • Requests for AOG maintenance will be assessed on an individual basis.

                      • Installation for Aviation Clean Air Solutions is available at each of our Maintenance, Repair and Overhaul locations. This patented solution neutralizes pathogens in the air and on surfaces throughout the cabin and for the duration of a flight. Learn More.

                      • All aircraft will need to be disinfected prior to work being performed.


                      • Health assessments on passengers will be conducted by your flight crew.

                      • Crew changes may occur, as we provide our Pilots the choice to work on cross-border and International flights during this time.

                      • Flight crews shall always wear proper PPE equipment, including face masks/coverings while onboard and assisting passengers.

                      STAFF AWARENESS

                      • We have reduced our staff at our facilities to ensure your safety and to provide you with the same high level of service that you have known Skyservice to deliver.

                      • Our staff have been properly notified and trained on best practices to prevent the virus from spreading.

                      • Facial coverings/masks are mandatory inside any of our facilities, and when assisting customer outside.


                      • Skyservice has increased the frequency of cleaning and disinfecting our facilities and offices with added attention to high traffic and customer and pilot lounge areas.

                      • Social distancing markers are in place at each our FBO facilities to ensure a six foot radius between our guests.

                      • Hand sanitation stations are situated throughout our facilities.

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