At Skyservice™, we operate under a single guiding principle of Safety and Service Excellence – Always!
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Updated: June 18th, 2020
At Skyservice™, we operate under a single guiding principle of Safety and Service Excellence – Always! This principle guides our approach on how we treat our customers and employees and has been the foundation to how we are approaching the Coronavirus (COVID-19).
We recognize the situation with Coronavirus (COVID-19) is changing rapidly. We hope to provide you with some certainty, that your safety and wellbeing are Skyservice’s top priority. We will continue to review updates from the Federal Government, the Public Health Agency of Canada (PHAC), the World Health Organization (WHO) and other agencies around the world to ensure that we maintain the highest levels of preventative measures, while ensuring our customers, guests and employees are safe.
These times require flexibility, and we are here to support and accommodate our customer needs as best as we can.
Here is Skyservice’s current response plan:
Skyservice is open and providing customer service and support throughout all our lines of business: Aircraft Management, Aircraft Charter, Aircraft Maintenance, Fixed Based Operations & Aircraft Sales & Brokerage.
All customers will be provided a PPE kit for travel purposes. The PPE kit includes safety masks, gloves and disposable bag to safe disposal.
Skyservice will assess each travel request on a case-by-case basis.
The ability to travel remains complex with some countries continuing to have closed borders, and others requesting additional documentation and visas to travel during the global pandemic.
To ensure the safety of all employees and guests, we are unable to service and board customers experiencing any symptoms of COVID-19.
INTERNATIONAL & TRANSBORDER FLIGHTS
The Government of Canada continues its travel advisory on avoiding all non-essential travel.
To limit the spread of COVID-19, American, Canadian, and Mexican authorities announced the temporary restriction of all non-essential travel across their borders as of March 21, 2020, until July 21, 2020.
International travel remains limited, however Skyservice will assess flight requests on a case-by-case basis.
All passengers are required to have a health assessment conducted prior to boarding flights destined to Canada. Any passenger, regardless of citizenship showing symptoms of COVID-19, will be denied access.
Flights outside of Canada, where permissible, will require pilots to conduct quick turns and short layovers only.
Should pilots and crew fall ill while abroad, we have asked them to self-isolate and contact Skyservice immediately so alternative arrangements can be made for their well-being and to ensure your travel plans continue as planned (where possible). Our pilot are fully insured for healthcare coverage while travelling abroad.
Should any passenger fall ill while aboard a flight, Skyservice will arrange the appropriate ambulatory care upon arrival.
All aircraft returning to Canada are required to be disinfected. No services will be performed on the aircraft until disinfecting has taken place.
Any aircraft will require disinfecting before FBO services are performed.